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Privacy Policy

Last updated: October 2026

TL;DR

  • crowSync does NOT use your data to train any AI models.
  • We do NOT sell, trade, or rent your data to any third parties for any reason whatsoever.
  • crowSync personnel are not allowed to read your private messages or uploaded files for routine operations, curiosity, product analytics, or model training.
  • We use your data to provide the service (accounts, chat history, usage/billing, and security).
  • If you delete a conversation, it’s gone for good and cannot be recovered.
  • We send your messages to the AI provider(s) you select to generate responses.
  • We use Google Analytics on some pages to understand usage and improve the site.

1. Information We Collect

We collect information needed to operate crowSync:

  • Account info: email/username, authentication details, and basic account settings.
  • Chat data: your prompts, assistant outputs, and any files you upload (attachments), so you can view your history.
  • Usage data: usage spend, model selections, and related logs for billing and abuse prevention.
  • Technical data: basic device/browser data and IP address (typically via server logs).
  • Payments: if you purchase a plan, payment processing is handled by Stripe. We do not store full card details.

2. How We Use Your Data

  • crowSync does NOT use your data to train any AI models.
  • We do NOT sell, trade, or rent your data to any third parties for any reason whatsoever.
  • Provide the service: authentication, chat experience, history, attachments, and selected model responses.
  • Billing and usage: track spend, subscriptions, and usage limits.
  • Security and abuse prevention: detect fraud, prevent abuse, and keep the service reliable.
  • Improve the product: understand feature usage and performance (including via analytics, described below).

3. Analytics

We use Google Analytics on some pages of our site to understand traffic and usage patterns (for example, which pages are popular) and to improve crowSync.

Google Analytics may set cookies and collect information such as your IP address, device/browser information, and on-site interactions. This data is processed under Google's terms and privacy policies.

4. Human Access to Your Content

crowSync personnel are not permitted to read your private conversations or uploaded files for routine operations, curiosity, product analytics, or model training.

Access to user content is restricted to authorized personnel and may occur only when necessary for one of the following limited reasons:

  • Legal requirements: to comply with applicable law, valid legal process, or a court order.
  • User-authorized support: when you explicitly ask us to help with an issue that requires looking at specific content.
  • Security and abuse prevention: to investigate fraud, security incidents, abuse of the service, or credible threats of imminent harm.

Where possible, we use automated systems and metadata before any human access to message contents. We may challenge legal requests that we believe are overbroad, unlawful, or inappropriate.

5. Third-Party AI Providers

When you send a message, we transmit your text to the selected AI provider (e.g., DeepSeek, OpenAI (ChatGPT), Google (Gemini), Anthropic (Claude)) to generate a response.

  • Data Retention: Providers may retain API data for a limited period (often around 30 days) for abuse monitoring and security, then delete it, unless legally required otherwise.
  • No Training (by default for API/enterprise endpoints): We use enterprise/API endpoints where available so your data is not used to train their public models by default. Provider practices can vary; their terms govern how they handle data.
  • Provider Terms: Our human-access commitment applies to crowSync personnel. Once your content is sent to a selected AI provider, that provider's privacy, retention, and safety-review terms also apply.

6. Coding Sandboxes

When you connect a repository and run coding tasks, your code runs in an isolated sandbox on servers we rent and control, hosted in the United States. Your code is not shared with any third-party sandbox vendor, and deleting the conversation destroys the sandbox and its contents.

7. Data Retention & Deletion

We generally retain your chat history and account data while your account is active so you can access your conversations and settings.

Delete a conversation: If you delete a conversation, we remove that conversation (including its messages and attachments) from your account. This is permanent and cannot be undone—once deleted, the conversation cannot be recovered.

Delete your account: If you delete your account, we will delete your account data and associated content, subject to limited exceptions (for example, legal obligations, fraud prevention, or backups that are overwritten on a rolling basis).

8. Your Choices

  • Export: You may be able to export your chat history from your account.
  • Delete account: You can request account deletion from your account settings.
  • Support: If you need help exporting or deleting, contact us via the Contact page.

9. Cookies

We use essential cookies to maintain your login session. We may also use analytics cookies on some pages (see “Analytics” above).

10. Contact & Updates

If you have questions about this Privacy Policy, please contact us via the Contact page. We may update this policy from time to time and will update the “Last updated” date above.